How to Open Logistics Services Successfully?

Dreaming of launching your own logistics services business? Understanding the foundational steps, from market research to securing essential permits, is paramount for success. Are you ready to navigate the complexities and build a thriving enterprise? Explore the comprehensive guide to kickstart your journey and discover how robust financial planning, like utilizing a logistics financial model, can pave the way for significant growth.

Steps to Open a Business Idea

Launching a successful business requires a systematic approach, beginning with a well-defined concept. This framework outlines the essential stages to transform an idea into a tangible enterprise.

Step Description
Idea Generation Identify a problem or need and brainstorm potential solutions.
Market Research Analyze the target audience, competition, and industry trends.
Business Plan Development Outline your business goals, strategies, and financial projections.
Funding Acquisition Secure necessary capital through savings, loans, or investors.
Legal Structure & Registration Choose a legal entity and register your business.
Product/Service Development Create and refine your offering based on market feedback.
Marketing & Sales Strategy Develop a plan to reach and attract customers.
Operations Setup Establish necessary infrastructure, suppliers, and team.
Launch & Growth Introduce your business to the market and focus on scaling.

What Are Key Factors To Consider Before Starting Logistics Services?

Before you start a logistics business, several foundational elements need careful consideration to ensure long-term viability. Understanding the current market demand is crucial; the US logistics market was valued at an estimated $185 trillion in 2023, indicating a substantial need for efficient supply chain operations. This robust demand is largely fueled by the continuous growth in e-commerce. For instance, online retail sales in the US are projected to surpass $16 trillion by 2027, which directly translates to increased requirements for warehousing services and sophisticated last-mile delivery solutions.

Navigating the complex web of logistics industry regulations is another paramount factor. Companies must ensure strict compliance with rules set forth by bodies like the Department of Transportation (DOT) and the Federal Motor Carrier Safety Administration (FMCSA). This includes adherence to Hours of Service (HOS) regulations for drivers and the mandatory use of Electronic Logging Devices (ELDs). Failure to comply can result in significant penalties, impacting profitability and operational continuity. For those looking into the cost to start a logistics and trucking company, understanding these regulatory costs is a key component.

The integration of technology is also vital for any modern logistics services startup. Adopting tools like Transportation Management Systems (TMS) and Warehouse Management Systems (WMS) can dramatically enhance operational efficiency and reduce costs. The global TMS software market, for example, is expected to reach $78 billion by 2028, highlighting the industry's shift towards digital solutions. These systems help optimize routing, track shipments in real-time, and manage inventory more effectively. Leveraging technology is a significant differentiator, as detailed in discussions about logistics transportation solutions.


Essential Considerations for Launching a Logistics Company

  • Market Demand Analysis: Assess the specific needs within your target geographic area or industry. Is there a high demand for freight forwarding business or specialized delivery services?
  • Regulatory Compliance: Understand and prepare for all federal, state, and local regulations, including licensing, permits, and safety standards. Researching legal requirements for starting a logistics firm is essential.
  • Technological Integration: Plan for investments in essential technology such as TMS, WMS, and tracking software to streamline operations and provide competitive advantages.
  • Financial Planning: Develop a comprehensive transportation business plan that includes startup costs, operational expenses, and revenue projections. Exploring financing options for opening a logistics company is also key.
  • Service Offering Definition: Clearly define the types of logistics services you will offer, whether it's last-mile delivery, warehousing, or full-service supply chain management.

When considering how to open a logistics company, it's important to note the profitability of starting a logistics company can vary significantly based on these factors. A well-structured business plan for a logistics startup, encompassing market research and operational strategy, is critical. For example, understanding the nuances of setting up a last-mile delivery logistics company requires a different approach than establishing a broad freight forwarding business. Successfully finding clients for a new logistics business often depends on demonstrating reliability and efficiency, which are directly tied to the operational and technological foundations you build.

How Much Capital Is Needed To Start Logistics Services?

The capital needed to start a logistics services business can vary greatly. For a freight brokerage, you might start with as little as $5,000. However, if your plan includes owning vehicles, especially for a full-service transportation business, expect costs to exceed $100,000.

Starting a freight brokerage business involves several key initial expenses. These typically include obtaining necessary licenses and insurance, setting up a basic office space, and investing in technology. A crucial requirement is a surety bond, often referred to as a BMC-84, which can cost between $2,500 and $10,000 annually. The broker authority filing fee, which grants you an MC number, is around $300.

If your logistics services startup includes operating your own trucks, the financial commitment increases significantly. Purchasing a new semi-truck can range from $150,000 to $200,000. A used semi-truck might be more budget-friendly, costing between $30,000 and $80,000, but this figure doesn't include the cost of trailers, which are also essential.


Financing Options for Logistics Startups

  • Bank Loans: Traditional loans from financial institutions are a common route.
  • SBA Loans: The Small Business Administration offers various loan programs, such as SBA 7(a) loans, which can provide substantial funding, potentially up to $5 million.
  • Equipment Financing: This is specifically for purchasing vehicles and other necessary equipment, allowing you to finance the assets themselves.
  • Lines of Credit: A flexible option for managing ongoing operational costs and unexpected expenses.

Securing funding for a logistics company often involves exploring various financing avenues. Over the past few years, average interest rates for small business loans have generally fallen between 6% and 12%. Understanding these options can help aspiring entrepreneurs like those at Apex Logistics Solutions plan their startup capital effectively.

What Licenses And Permits Are Required For Logistics Services?

To legally start a logistics business like Apex Logistics Solutions, securing the right licenses and permits is a foundational step. These requirements ensure compliance with federal and state regulations, covering everything from interstate operations to financial responsibilities. Without these, your operations could face significant penalties or shutdowns.

Federal Operating Authority

For any logistics services startup operating across state lines, obtaining federal operating authority is mandatory. This typically involves securing an MC (Motor Carrier) number from the Federal Motor Carrier Safety Administration (FMCSA). This number is essential for interstate commerce and signifies that your business meets federal safety and operational standards.

Freight Broker Requirements

If your logistics company will function as a freight broker, specific licensing is in place to protect shippers. A Property Broker Authority, also an MC number, is required. Additionally, brokers must provide proof of financial responsibility, usually through a $75,000 surety bond (BMC-84) or a trust fund agreement (BMC-85). This bond acts as a safeguard against potential financial defaults in transactions.

Transportation Business Specifics

If Apex Logistics Solutions plans to operate its own fleet, more registrations are needed. A USDOT number is required for all carriers involved in interstate commerce. Furthermore, you'll need to comply with the International Registration Plan (IRP) for apportioned license plates, which allows your vehicles to travel across multiple states, and the International Fuel Tax Agreement (IFTA) for fuel tax reporting across state lines. These agreements streamline compliance for fleets operating in various jurisdictions.

Process Agent Filing (BOC-3)

A crucial legal requirement when starting a logistics firm is the BOC-3 filing. This designates a process agent in each state where you conduct business. This agent is authorized to receive legal documents on behalf of your company. The cost for this filing typically ranges from $50 to $100, and it's a non-negotiable step for operating legally across state borders.


Key Licenses and Registrations for Logistics Businesses

  • MC Number: For interstate operating authority.
  • USDOT Number: Required for carriers in interstate commerce.
  • Surety Bond (BMC-84/BMC-85): Mandatory for freight brokers ($75,000 minimum).
  • IRP Registration: For apportioned license plates for commercial vehicles.
  • IFTA Decals: For fuel tax reporting across states.
  • BOC-3 Filing: Designates a process agent in each state for legal service.

How Do I Create A Business Plan For Logistics Services?

Creating a solid business plan is the foundational step when you want to start logistics business or open logistics company. This document acts as your roadmap, detailing everything from the specific logistics services you'll offer to how you'll operate and manage your finances. It's crucial for guiding your launch and essential for attracting potential investors or lenders.

Your transportation business plan needs to clearly define your niche within the vast logistics landscape. Will you focus on full truckload (FTL) shipping, less-than-truckload (LTL) services, intermodal transport, or perhaps specialized warehousing services? Identifying your target customer segments, such as manufacturing firms, retail businesses, or the booming e-commerce sector, is also vital. This specificity helps you stand out.

Financial projections are a critical component of any logistics services startup plan. You'll need to outline all startup costs, ongoing operating expenses, and realistic revenue forecasts. A key metric to track is cash flow; aiming for positive cash flow within the first 6 to 12 months is a common objective. Industry data suggests that average net profit margins in the logistics sector typically range from 3% to 8%, so projecting conservatively but ambitiously is important.


Key Elements of a Logistics Business Plan

  • Executive Summary: A brief overview of your entire plan.
  • Company Description: Your business's mission, vision, and legal structure.
  • Services Offered: Detailed description of your logistics services (e.g., FTL, LTL, warehousing, last-mile delivery).
  • Market Analysis: Research on your target market, industry trends, and customer needs.
  • Competitive Analysis: An evaluation of your competitors, identifying over 50,000 active freight brokers in the US, and outlining your unique selling propositions (USPs).
  • Marketing and Sales Strategy: How you'll attract and retain clients for your freight forwarding business.
  • Operations Plan: Your strategy for managing day-to-day logistics operations, including technology and staffing.
  • Management Team: Information about your team's experience and expertise.
  • Financial Plan: Startup costs, revenue projections, expense budgets, and funding requests.

A thorough competitive analysis is indispensable. It allows you to pinpoint how your logistics services startup will differentiate itself. This could be through leveraging advanced technology, offering highly specialized services that others don't, or providing superior customer service. Understanding the competitive environment, especially with numerous players like over 50,000 active freight brokers in the US, helps you carve out your unique market position and effectively launch transport logistics operations.

What Are The Different Types Of Logistics Services I Can Offer?

When you decide to start a logistics business, like Apex Logistics Solutions, you have a wide array of services you can offer to meet diverse client needs. Think about what kind of help businesses need to move their goods efficiently. This could range from managing international shipments to storing inventory. Understanding these options helps you define your niche and build a strong service portfolio.

A foundational offering for any logistics services startup is freight forwarding. This involves managing the movement of goods, whether by air, ocean, or ground. Your role as a freight forwarder would include handling all the necessary paperwork, like customs clearance and cargo insurance. The global freight forwarding market is substantial, projected to reach $260 billion by 2027, indicating a strong demand for these services.


Core Freight Forwarding Services

  • Air Freight: Expedited shipping for time-sensitive goods.
  • Ocean Freight: Cost-effective shipping for bulk and heavy items over long distances.
  • Ground Freight: Transportation via trucks and rail for domestic and regional movements.
  • Customs Brokerage: Navigating import and export regulations and duties.
  • Cargo Insurance: Protecting shipments against loss or damage.

Expanding into warehousing services is another strategic move. This allows your logistics company to store, manage, and distribute products for clients. Services can include inventory management, order fulfillment, and cross-docking. E-commerce growth has made warehousing crucial, with the US warehousing market alone valued at over $120 billion in 2023. This presents a significant opportunity for logistics businesses to offer integrated solutions.

You might also consider specializing in specific, high-demand areas. For example, setting up a last-mile delivery logistics company is a growing sector, driven by the surge in e-commerce. This focuses on the final leg of delivery from a distribution center to the end customer. Alternatively, you could become a third-party logistics (3PL) provider. As a 3PL, you manage outsourced logistics functions for other companies, offering a comprehensive suite of services that can include transportation, warehousing, and inventory management, making your business a vital partner in their supply chain management.

Step To Open Logistics Services: Define Your Niche And Services

When you decide to start a logistics business, the very first step is to pinpoint exactly what kind of services you'll offer. This focus is crucial for targeting the right customers and setting up your operations effectively. Think about whether you want to specialize in freight brokerage, manage full-service trucking, provide warehousing solutions, or concentrate on last-mile delivery for a specific region.

Identifying your ideal clients is just as important. Are you aiming to serve small e-commerce startups that need help shipping their products, or large manufacturers with complex supply chain needs? Perhaps you'll focus on industries with unique requirements, like healthcare or businesses dealing with perishable goods. Knowing your target audience will guide your service development and how you market your new logistics venture.


Logistics Service Examples & Market Demand

  • Freight Brokerage: Connecting shippers with carriers.
  • Full-Service Trucking: Managing entire transportation needs.
  • Warehousing Services: Storage and inventory management.
  • Last-Mile Delivery: Final leg of delivery to the customer.
  • Specialized Logistics: Such as cold chain or hazardous materials.

Researching the demand for your chosen niche is vital. For instance, the market for cold chain logistics, which involves temperature-controlled transportation and warehousing, is experiencing significant growth. Projections show it growing by over 10% annually, indicating a strong need for these specialized services. This kind of data helps confirm if your chosen path has a solid customer base.

To make your logistics services startup stand out, consider offering additional value-added services. This could include supply chain consulting to help clients optimize their operations, reverse logistics for handling returns, or customs brokerage for international shipments. These extra services can differentiate your business from competitors and open up new revenue streams, making your logistics company more robust.

Step To Open Logistics Services: Develop A Comprehensive Business Plan

Creating a detailed transportation business plan is a crucial first step when you want to open a logistics company. This document serves as your roadmap, outlining everything from your company's structure and the specific logistics services you'll offer to a thorough market analysis. You'll need to define your operational plan, introduce your management team, and present realistic financial projections. A well-crafted plan is essential for securing funding and guiding your business growth.

Within your business plan, the financial section requires meticulous attention. It should detail the estimated cost to start a logistics and trucking company, encompassing all initial startup expenses. Furthermore, it needs to cover ongoing operating costs and provide clear revenue forecasts. The goal is typically to achieve profitability within the first 1 to 3 years of operation. This financial foresight is vital for demonstrating viability to potential investors or lenders.

A significant part of your business plan should address how to get clients for a new logistics business. This involves outlining robust marketing strategies for a new logistics venture. Consider a multi-faceted approach that includes digital marketing, such as search engine optimization and social media campaigns, alongside traditional methods like networking within the industry and direct sales efforts. Building brand awareness and trust is key to acquiring your initial customer base.

Your operational workflow needs to be clearly detailed, explaining how you will manage logistics operations efficiently. This covers everything from the initial order processing and dispatching of shipments to real-time tracking and final delivery confirmation. Many modern logistics management companies leverage advanced technology tools to streamline these processes, ensuring accuracy, speed, and customer satisfaction. This technological integration is a differentiator in the competitive logistics industry.


Key Components of Your Logistics Business Plan

  • Company Overview: Define your business structure, mission, and vision.
  • Services Offered: Clearly list your core logistics services, such as freight forwarding, warehousing, or last-mile delivery.
  • Market Analysis: Research your target market, competitors, and industry trends.
  • Operational Plan: Detail your workflow, technology, and fleet management (if applicable).
  • Management Team: Highlight the experience and expertise of your key personnel.
  • Marketing and Sales Strategy: Outline how you will acquire and retain customers.
  • Financial Projections: Include startup costs, operating expenses, revenue forecasts, and break-even analysis.

Step To Open Logistics Services: Secure Necessary Licenses And Permits

To successfully launch your logistics services startup, securing the right licenses and permits is a critical initial step. This ensures your operations are compliant with all governing bodies. For Apex Logistics Solutions, this means understanding the specific requirements based on your service offerings and operational areas.

If you plan to operate as a carrier or broker, obtaining your USDOT (U.S. Department of Transportation) and MC (Motor Carrier) numbers is paramount. These identifiers are essential for any business involved in interstate trucking or freight brokerage. Without them, you cannot legally operate across state lines.

Beyond federal requirements, consider the insurance needs for a logistics and transport business. Essential policies include cargo liability, general liability, and auto liability. For new trucking companies, average annual premiums can range significantly, typically from $10,000 to $16,000. This coverage protects against potential damages and accidents.

Freight brokerage operations have specific legal mandates. You must complete your BOC-3 process agent filing, which designates an agent in each state to receive legal documents. Additionally, a mandatory $75,000 surety bond is required for freight brokerage. This bond acts as a financial guarantee to protect shippers and carriers.

Key Business Registration and Identification

  • Register your business entity, such as a Limited Liability Company (LLC) or Corporation, with your state's Secretary of State. This establishes your legal business structure.
  • Obtain an Employer Identification Number (EIN) from the Internal Revenue Service (IRS). This is crucial for tax purposes and for hiring employees for your logistics services business.

Step To Open Logistics Services: Establish Your Network And Technology

To successfully start a logistics business, building a strong network is paramount. Connect with potential partners like carriers, shippers, and other professionals within the logistics industry. For a freight forwarding business, these relationships are the backbone of operations, enabling you to secure loads and manage shipments efficiently. This proactive outreach helps establish your presence and credibility from the outset.

Investing in the right technology is equally critical for a modern logistics management company. A robust Transportation Management System (TMS) is essential. This system can handle key functions such as load matching, dispatching, and real-time shipment tracking. Additionally, consider a Customer Relationship Management (CRM) system to manage client interactions and sales pipelines effectively. These tools streamline operations and improve customer satisfaction.


Essential Technology for Logistics Operations

  • Transportation Management System (TMS): For load matching, dispatching, and tracking shipments.
  • Customer Relationship Management (CRM) System: To manage client interactions and sales.
  • Communication Platforms: To ensure seamless interaction with drivers, clients, and partners for transparent supply chain management.

Effective communication is the lifeblood of any logistics operation. Implement reliable communication tools and platforms that facilitate clear and instant interaction with your drivers, clients, and any third-party partners. This ensures transparency throughout the supply chain, allowing for quicker problem-solving and more efficient management of goods from origin to destination. For instance, real-time updates via mobile apps can keep everyone informed.

Explore strategic partnerships with technology providers to enhance your capabilities. Collaborating with companies specializing in telematics, electronic logging devices (ELDs), and advanced analytics can significantly optimize your business. Telematics can provide data on vehicle performance, while ELDs ensure compliance with driving hour regulations. Advanced analytics can help in route optimization, fuel cost reduction, and overall operational efficiency, directly impacting profitability and service quality for your logistics services startup.

Step To Open Logistics Services: Acquire Funding And Initial Resources

Securing adequate funding is a critical first step when you want to start a logistics business. The capital required can vary significantly based on the scope of your operations. For instance, a freight forwarding business might need less upfront capital than a logistics and trucking company. Common financing options include personal savings, which can demonstrate commitment to potential lenders or investors. Alternatively, pursuing business loans from banks or credit unions is a viable route, often requiring a solid business plan and financial projections. Seeking investment from angel investors or venture capitalists can provide substantial capital, especially for ventures planning rapid expansion or significant technological integration. Many entrepreneurs explore grants or loans specifically available for startups in the logistics sector.

For a logistics services startup that includes a trucking component, acquiring the necessary vehicles and equipment is paramount. This could involve purchasing trucks, vans, or specialized equipment, or opting to lease them to manage initial capital outlay. A common cost estimate for starting a logistics and trucking company can range from $50,000 to over $200,000, depending on the fleet size and type. Remember to factor in ongoing costs such as maintenance, insurance, fuel, and driver salaries. Depreciation of assets should also be considered in your financial planning. Leasing can offer flexibility, allowing you to scale your fleet as demand grows without the immediate burden of ownership.

Establishing a physical office space, even for a small logistics company operating from home initially, is essential for professional operations. This space will serve as your administrative hub for managing client communications, dispatching, and record-keeping. If you plan to offer warehousing services, securing suitable storage facilities becomes a priority. Ensure your chosen location has reliable internet access and communication systems. For a home-based operation, clearly define a dedicated workspace to maintain professionalism and efficiency. As your logistics services startup grows, you may need to upgrade to a larger office or warehouse to accommodate increased staff and inventory.

Allocating funds for initial marketing strategies is vital to attract your first clients and establish your brand presence. Developing a professional website is a foundational element, showcasing your services and contact information. Consider investing in branding efforts, including a memorable logo and consistent messaging across all platforms, to differentiate your logistics services from competitors. Advertising can include digital marketing, such as search engine optimization (SEO) and pay-per-click (PPC) campaigns, to reach potential customers searching for shipping company setup or supply chain management solutions. Early clients are crucial for building testimonials and a track record, so targeted outreach is key for a new logistics venture.


Initial Resource Allocation for Logistics Ventures

  • Funding: Secure capital through personal savings, business loans (e.g., SBA loans), or investor funding. For example, some small logistics operations might start with as little as $10,000, while larger trucking ventures require hundreds of thousands.
  • Vehicles & Equipment: Purchase or lease trucks, vans, forklifts, and other necessary transportation and handling gear. A single semi-truck can cost upwards of $100,000 new.
  • Office Space: Establish a base of operations, even a home office, for administration and client communication. Costs can range from minimal for home-based to several thousand dollars per month for commercial leases.
  • Marketing: Budget for website development, branding materials, and initial advertising campaigns to attract clients. A basic professional website can cost between $500 and $3,000.

Step To Open Logistics Services: Implement Marketing And Sales Strategies

To successfully launch your logistics services startup, like Apex Logistics Solutions, you need a solid marketing and sales strategy. This plan should clearly communicate your unique value proposition – how you turn complex logistics into a competitive advantage for clients. The goal is to attract and secure those crucial first customers for your freight forwarding business or transportation logistics venture.

Develop a Robust Marketing Plan

A well-defined marketing plan is essential for any new logistics company. It outlines how you'll reach your target audience and convince them to choose your services. For Apex Logistics Solutions, this means emphasizing reliability, cost-effectiveness, and intelligent supply chain management. Remember, the logistics industry is competitive, so highlighting what makes you different is key to standing out.

Acquire Clients for Your Logistics Business

Getting clients for a new logistics business requires a multi-faceted approach. Digital marketing is crucial; implementing Search Engine Optimization (SEO) will help potential clients find you when searching for terms like 'start logistics business' or 'how to start a small logistics company from home.' Social media platforms can be used to share insights on supply chain management and engage with industry professionals. Content marketing, such as blog posts detailing the 'steps to open a freight brokerage business' or 'cost to start a logistics and trucking company,' can establish your expertise.

Don't underestimate the power of traditional methods. Attending industry trade shows allows for face-to-face interaction, building rapport and showcasing your capabilities. Direct outreach, whether through targeted emails or phone calls to businesses that could benefit from your services, is also highly effective. Demonstrating how you can provide intelligent supply chain management solutions is paramount.

Strategies for Client Acquisition

  • Digital Marketing: Utilize SEO, social media marketing, and content marketing to increase online visibility.
  • Industry Engagement: Participate in trade shows and networking events within the logistics industry.
  • Direct Outreach: Contact potential clients directly to present your logistics services.
  • Demonstrate Value: Highlight reliability, cost-effectiveness, and intelligent supply chain management.

Build Trust and Credibility

Building strong relationships with potential clients is about more than just offering services; it's about trust. Show potential clients how your logistics services startup can provide reliable and cost-effective solutions. Focus on demonstrating your expertise in intelligent supply chain management. This might involve case studies or data showing how you’ve improved efficiency for other businesses.

Incentivize Early Adopters

To attract those initial customers and build momentum for your logistics company, consider offering introductory rates or specialized packages. These can be particularly appealing for businesses looking for warehousing services or trying to launch a last-mile delivery logistics company. Once you secure clients, actively collect testimonials. Positive feedback is a powerful tool for building credibility and attracting future business. These testimonials can showcase your ability to manage logistics operations efficiently.

Step To Open Logistics Services: Hire And Train Your Team

When you start logistics business, building a strong team is crucial for success. For Apex Logistics Solutions, hiring the right people ensures efficient supply chain management and excellent customer service. You'll need a mix of talent to keep operations running smoothly, from dispatchers managing routes to sales representatives finding new clients.

The initial recruitment for a logistics services startup should focus on reliability and a keen understanding of the industry. Consider roles such as:

  • Dispatchers: To manage and coordinate shipments.
  • Sales Representatives: To secure new business and build client relationships.
  • Administrative Staff: For essential record-keeping and client communication.
  • Drivers: If your business model includes operating your own fleet, reliable drivers are paramount.

For those looking to open a logistics company, investing in comprehensive training is non-negotiable. Employees need to be proficient not just in their specific roles but also in understanding the broader logistics industry regulations. This ensures compliance and operational excellence, which is vital for any freight forwarding business aiming for long-term growth.

Establishing clear expectations is key to managing your logistics services team effectively. This involves defining specific roles and responsibilities for each team member. Setting measurable performance metrics helps track progress and identify areas for improvement. For instance, tracking on-time delivery rates or customer satisfaction scores can highlight team performance and areas needing attention.


Team Training and Development for Logistics Businesses

  • Operational Proficiency: Ensuring staff understand warehousing services, route planning, and shipment tracking.
  • Customer Service Excellence: Training on how to handle client inquiries and resolve issues promptly.
  • Regulatory Compliance: Educating the team on logistics industry regulations and safety standards.
  • Technology Adoption: Familiarizing staff with essential logistics management software and tools.

A culture that values continuous improvement and prioritizes the customer experience directly impacts the profitability of starting a logistics company. For Apex Logistics Solutions, this means fostering an environment where team members feel empowered to suggest improvements and are dedicated to meeting client needs. A well-trained and motivated team is the backbone of a successful transportation business plan.